Returns

Returns and refunds

Thirty days from the date you receive your order. No questions, no quibble, no return-merchandise-authorization number, no photographs of the unopened packaging.

How to return

Email hello at brickphone dot uk with your order number. We reply within two working days with a return address and acknowledgement that the return is coming. Post the item back in any reasonable packaging. Use a tracked service so you have proof of postage.

Cost of return shipping

For non-defective returns (you changed your mind, you do not like it, the colour was not what you expected) the return shipping is at your cost. Royal Mail tracked is usually under £5 for small items.

For defective items (broken on arrival, missing parts, mechanical failure within 30 days) the return shipping is on us. We send a pre-paid label by email.

Condition of returned items

We accept returns in any reasonable condition. You can have opened the box. You can have used the timer. You can have set the lock and tested it. We just ask that the item is not destroyed or missing components. If you posted the keys somewhere unrecoverable, please mention this so we can prepare to laugh about it.

Refund timing

Refunds processed within five working days of receipt. Refunds appear on your card statement within a further three to five working days depending on your bank. Total wait, post to refund, typically under two weeks.

What is not returnable

Custom or personalised items. None of our current products are custom or personalised. So in practice everything we sell is returnable under these terms.

Your statutory rights

Under the UK Consumer Rights Act 2015 you have a minimum 14-day right to return goods bought online for any reason. We extend this to 30 days as a matter of policy. None of this affects your statutory rights.